Terms of service
TERMS OF SERVICE
Welcome to The Rivaaz. These Terms of Service ("Terms", "Terms of Service") govern your access to and use of The Rivaaz website and mobile application (collectively, the "Platform"), and all services, content, materials, and products available through the Platform ("Services").
OVERVIEW
This website is operated by The Rivaaz. Throughout this document, the terms "we", "us", "our", and "The Rivaaz" refer to The Rivaaz. We offer a curated selection of heritage-inspired jewelry and fashion pieces designed to celebrate Indian culture and traditions. By accessing, browsing, or using the Platform, you agree to be bound by these Terms of Service.
Please read these Terms of Service carefully. If you do not agree to these Terms, please do not use or access the Platform or our Services. By using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.
ELIGIBILITY
By using the Platform and Services, you represent and warrant that:
• You are at least 18 years old or the legal age of majority in your jurisdiction, whichever is greater
• You have the legal capacity to enter into this agreement
• You will comply with all applicable laws and regulations in your jurisdiction
• You are not prohibited from using the Platform by law or these Terms
• All information you provide is accurate, complete, and truthful
If you are accessing the Platform on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.
ACCOUNT REGISTRATION AND INFORMATION
To use certain features of the Platform, you may be required to create an account and provide personal information. You agree to:
• Provide accurate, current, and complete information during registration
• Maintain the confidentiality of your password and account credentials
• Be responsible for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account
• Update your information to keep it current and accurate
We reserve the right to refuse service or access to the Platform to anyone for any reason.
USE OF THE PLATFORM
You agree not to use the Platform for any unlawful purpose or in violation of any laws. Specifically, you shall not:
• Violate any applicable international, federal, state, or local law or regulation
• Infringe upon or violate our intellectual property rights or the rights of others
• Use the Platform to transmit unlawful, threatening, abusive, defamatory, obscene, or otherwise objectionable material
• Disrupt the normal operation of the Platform through hacking, flooding, spamming, or other malicious activities
• Reproduce, duplicate, copy, sell, resell, or exploit the Platform or its content without our express written permission
• Collect or track personal information about others without consent
• Engage in phishing, pharming, or other deceptive practices
• Use automated tools to access, monitor, or copy the Platform without authorization
A breach of any provision of these Terms will result in immediate termination of your access to the Services.
PRODUCTS AND SERVICES
Product Descriptions and Availability:
• We strive to provide accurate descriptions and images of our products
• We do not guarantee that product descriptions, images, or other content are accurate, complete, or error-free
• Colors may appear different on your device due to variations in monitor settings and lighting
• Product availability is subject to change without notice
• We reserve the right to limit quantities or discontinue any product at any time
• All prices are subject to change without notice
Product Selection and Refusal:
• We reserve the right to refuse or cancel any order for any reason, including suspected fraud or unauthorized activity
• We may limit the quantity of items you purchase per person, household, or order
• We reserve the right to refuse service to anyone for any reason
Warranty
We stand behind the quality of our heritage-inspired jewelry and fashion pieces. Each item comes with a one-year limited warranty covering defects in materials and craftsmanship. This warranty includes repair and re-polishing services from the date of purchase. The warranty does not cover damage resulting from:
• Negligent use or misuse
• Normal wear and tear
• Accidents or mishandling
• Unauthorized modifications
• Improper storage or care
For warranty claims, please contact us at therivaazofficial@gmail.com.
PRICES AND AVAILABILITY
• Prices are subject to change without notice
• We reserve the right to limit or modify product availability
• All prices are in Indian Rupees (INR) unless otherwise stated
• Prices include applicable taxes unless explicitly stated otherwise
• We are not responsible for pricing errors or typographical mistakes
• We reserve the right to correct any errors in pricing immediately upon discovery
ORDERS AND PAYMENT
Order Acceptance:
• Placing an order does not automatically constitute acceptance by us
• We reserve the right to review, verify, and accept or refuse any order
• An order is binding upon confirmation by us via email or through the Platform
• Once confirmed, orders cannot be cancelled or modified by the customer
Payment:
• You agree to provide valid payment information
• Payment must be received before order processing
• We accept various payment methods as displayed on our Platform
• You authorize us to charge your payment method for the full order amount
• For failed transactions, we may attempt to process the payment again
• All payment information is encrypted and processed securely
Billing and Account Information:
• You agree to provide current, complete, and accurate billing information
• You are responsible for promptly updating your billing information if it changes
• You are responsible for all charges to your account, including unauthorized charges due to your negligence
SHIPPING AND DELIVERY
• Delivery timelines are estimates and not guaranteed
• Risk of loss passes to you upon delivery to the carrier
• We are not responsible for delays caused by the carrier or third-party logistics providers
• Once shipped, packages are subject to the terms of the shipping carrier
CONTENT AND INTELLECTUAL PROPERTY
Our Platform and all content, including text, images, graphics, logos, videos, and other materials, are the property of The Rivaaz or our licensors. You may not:
• Reproduce, copy, or distribute any content without our express written permission
• Modify, adapt, or create derivative works based on our content
• Use our content for commercial purposes without authorization
• Remove or alter any copyright, trademark, or other proprietary notices
All rights not explicitly granted are reserved to The Rivaaz.
THIRD-PARTY LINKS AND CONTENT
Our Platform may contain links to third-party websites, applications, and services. We are not responsible for:
• The content, accuracy, or reliability of third-party sites
• Any transactions or interactions with third parties
• Any damages or losses arising from your use of third-party services
We recommend that you review the terms and privacy policies of any third-party site before using their services.
DISCLAIMER OF WARRANTIES
Except as expressly stated herein, the Platform and Services are provided "AS IS" and "AS AVAILABLE" without any warranties, representations, or conditions of any kind, either express or implied, including:
• Merchantability
• Fitness for a particular purpose
• Title or non-infringement
• Accuracy, completeness, or timeliness of content
• Error-free operation or availability
We do not warrant that the Platform will be uninterrupted, timely, secure, or error-free. Use of the Platform is at your sole risk.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, The Rivaaz and its directors, officers, employees, agents, and service providers shall not be liable for:
• Any indirect, incidental, special, punitive, or consequential damages
• Lost profits, lost revenue, or lost data
• Business interruption or loss of use
• Any damages arising from your use of or inability to use the Platform
• Any errors, omissions, or inaccuracies in content
• Any unauthorized access to your data or account
Even if we have been advised of the possibility of such damages, our total liability shall not exceed the amount you paid for the product that gave rise to the claim.
INDEMNIFICATION
You agree to indemnify and hold harmless The Rivaaz, its parent, subsidiaries, affiliates, directors, officers, employees, agents, and service providers from any claims, damages, losses, liabilities, and expenses arising from:
• Your violation of these Terms of Service
• Your use of the Platform or Services
• Your infringement of any intellectual property or other rights
• Any unlawful conduct or communications
TERMINATION
We may terminate or suspend your access to the Platform and Services at any time, with or without notice, if we determine that you have violated these Terms or engaged in illegal or harmful conduct. Upon termination:
• Your right to use the Platform immediately ceases
• You remain liable for all charges incurred
• Provisions that should survive termination will continue in effect
GOVERNING LAW
These Terms of Service are governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be exclusively subject to the jurisdiction of the courts located in India.
AMENDMENTS TO TERMS
We reserve the right to modify these Terms of Service at any time. Changes will be effective upon posting to the Platform. Your continued use of the Platform following any modifications constitutes your acceptance of the updated Terms. It is your responsibility to review these Terms periodically for changes.
COMPLAINTS AND GRIEVANCES
If you have any complaints or grievances regarding our Products or Services, please contact us at:
Email: therivaazofficial@gmail.com
Phone/WhatsApp: [Your contact number]
We commit to addressing your concerns promptly and professionally. Complaints will be acknowledged within 48 hours and addressed within 7 business days.
CONTACT INFORMATION
If you have questions about these Terms of Service, please contact us at:
The Rivaaz
Email: therivaazofficial@gmail.com
Phone/WhatsApp: [Your contact number]
PRIVACY AND DATA PROTECTION
Your use of the Platform is also governed by our Privacy Policy. Please review our Privacy Policy to understand our privacy practices.
ENTIRE AGREEMENT
These Terms of Service, together with our Privacy Policy and any other policies posted on the Platform, constitute the entire agreement between you and The Rivaaz regarding your use of the Platform and Services. These Terms supersede all previous agreements, understandings, and negotiations.
SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, or if not possible, severed from these Terms. The remainder of these Terms shall remain in full force and effect.
LAST UPDATED
These Terms of Service were last updated on December 24, 2025. We encourage you to review these Terms periodically for any changes.
