Return Policy
At The Rivaaz, we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we offer a hassle-free return policy.
Return Window
You have 2 days from the date of delivery to initiate a return. Please contact our support team within this period to begin the return process.
Return Conditions
To be eligible for a return, items must meet the following conditions:
- Unused and unworn condition
- Original packaging intact
- All tags attached
- No damage or alterations
What Can Be Returned
Most items are returnable. However, the following items are non-returnable:
- Damaged items from manufacture
- Items with missing or damaged tags
- Items that have been worn or used
- Items returned outside the 2-day return window
How to Initiate a Return
1. Contact our support team at support@therivaaz.com or use our contact form
2. Provide your order number and reason for return
3. Once approved, we'll provide return shipping instructions
4. Pack the item securely and use the provided shipping label
5. Drop off the package at any courier location
Exchanges
We gladly accept exchanges for a different size or design within the 2-day return window. Please follow the same return process and mention your exchange preference when contacting us.
Refund Timeline
After we receive your returned item, we'll inspect it to ensure it meets our return conditions. Once approved, your refund will be processed within 5-7 working days. The refund will be credited to your original payment method.
Return Shipping
The Rivaaz covers all return shipping costs. You'll receive a prepaid shipping label with your return authorization. Simply pack your item and drop it off at any courier location - no additional cost to you.
Contact Us
For any questions about our return policy or to initiate a return, please contact us:
Email: support@therivaaz.com
Phone: [Your phone number]
Business Hours: Monday to Friday, 10 AM - 6 PM IST
We're here to help ensure your shopping experience with The Rivaaz is exceptional!
